Frequently Asked Questions
Everything you need to know about your XTOOL experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm for eligible customers.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the specific warehouse stock availability.
What is your return policy for XTOOL products?
We offer a 30-day return policy for most items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Do XTOOL products come with a warranty?
Yes, all official XTOOL machines come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
How can I track the status of my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer technical support for machine setup?
Absolutely. We provide comprehensive setup guides, video tutorials, and a dedicated technical support team available via email and live chat to assist with any hardware or software inquiries.